Qlodu

Frequently Asked Questions

If you are confused and unsure about whether to work with us or not and have any questions at all, then try going through the following responses. It might help you clear out your confusions.

Can I order over the phone?

Absolutely! Using the ‘Check Stock in Store’ link on the product page, you can see product availability in your local Whistles store. Choose the store that you would like to order from and give them a call during working hours. Alternatively call us on 0330 363 3363 or email info@qlodu.com with details of what you’d like to purchase and we’d be happy to place an order for you.

Do I have to have an account to place an order?

No, you can check out as a guest on whistles.com. Simply enter your email address on the Sign in page when you proceed to checkout and answer “no” when it asks “Do you have a password?”

I’m having trouble placing an order online.

If you are experiencing issues with whistles.com please contact us on 0330 363 3363 or email us at enquiries@whistles.co.uk. Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

I haven't received an email confirmation for my order.

If you have a Whistles account you can check the "Order history" for a record of the order. If you do have an order number, please verify that your email address is correct. If there is no recent order listed it is likely that your order was unsuccessful. You can try placing another order online or contact us on 0330 363 3363 or enquiries@whistles.co.uk with details of the order you tried to place and we can do it for you.

Can I amend my order once it has been placed?

Unfortunately we are unable to amend an order. Please contact us on 0330 363 3363 or enquiries@whistles.co.uk detailing your name, email address and order number and we will cancel your order so you can place a new one.

Is it possible to cancel my order?

If it is a very recent order it may be possible – within 15 minutes or so - please call us on 0330 363 3363 or email us at info@qlodu.com

How can I track my order?

To track your order, please refer to the Dispatch confirmation email where you will find a button that says “track my order”. Please note that it may take a few hours for the tracking number to register. Alternatively you can click here and use your order number and postcode to track your order. If you are an international customer please contact us at enquiries@whistles.co.uk or call on 0330 363 3363 and we will be able to provide you with parcel tracking information.

Do you deliver to my country?

We deliver to any part of Nepal.

Can I place an order online and collect from a store?

Yes, you can collect your online order from any Whistles standalone store. Simply select “Collect from store” on the checkout delivery page and then choose which store you would like to collect from. We will send you an SMS when your parcel has arrived in store.

I need to request a change of address.

Please call us on 0330 363 3363 or email at enquiries@whistles.co.uk so we can update your information. Please include your order number in your email to facilitate this process. Please note that this may not be possible after we have despatched your order.

I have not received my delivery within the specified time period.

Please allow 3-5 working days for standard delivery orders to arrive. If you have not received your parcel after this time, please call us on 0330 363 3363 or email at enquiries@whistles.co.uk including your order number so we can investigate for you.

What is your returns policy?

We do not see our future with our customers unsatisfied. If the product is damaged, the size isn't right or you simply didn't like the product, we offer you a no questions asked exchange/refund policy as long as the products have not been used.

Exchange process (Two options available):

1. Our team will come to take the product within 2-3 days after the complaint is filed. You will have to send them with the bill of the product along with the details of the product you want to exchange with. If you are not still satisfied with the exchanged product, you will be refunded.

2. Visit Qlodu store and choose a new product yourself!

For Customers outside valley: For outside valley exchange, you will need to send the product along with the bill through courier service. We will exchange and send the product as soon as we get it. If you are not still satisfied with the exchanged product, you will be refunded. All the costs will be beared by Threadpaints itself.