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Is it possible to cancel my order?

If it is a very recent order it may be possible – within 15 minutes or so – please call us on 0330 363 3363 or email us at

Can I amend my order once it has been placed?

Unfortunately we are unable to amend an order. Please contact us on 0330 363 3363 or detailing your name, email address and order number and we will cancel your order so you can place a new one.

I haven’t received an email confirmation for my order.

If you have a Whistles account you can check the “Order history” for a record of the order. If you do have an order number, please verify that your email address is correct. If there is no recent order listed it is likely that your order was unsuccessful. You can try placing another order online […]

I’m having trouble placing an order online.

If you are experiencing issues with please contact us on 0330 363 3363 or email us at Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

Do I have to have an account to place an order?

No, you can check out as a guest on Simply enter your email address on the Sign in page when you proceed to checkout and answer “no” when it asks “Do you have a password?”

Can I order over the phone?

Absolutely! Using the ‘Check Stock in Store’ link on the product page, you can see product availability in your local Whistles store. Choose the store that you would like to order from and give them a call during working hours. Alternatively call us on 0330 363 3363 or email with details of what you’d […]