I have not received my delivery within the specified time period.

Please allow 3-5 working days for standard delivery orders to arrive. If you have not received your parcel after this time, please call us on 0330 363 3363 or email at enquiries@whistles.co.uk including your order number so we can investigate for you.

I need to request a change of address.

Please call us on 0330 363 3363 or email at enquiries@whistles.co.uk so we can update your information. Please include your order number in your email to facilitate this process. Please note that this may not be possible after we have despatched your order.

Can I place an order online and collect from a store?

Yes, you can collect your online order from any Whistles standalone store. Simply select “Collect from store” on the checkout delivery page and then choose which store you would like to collect from. We will send you an SMS when your parcel has arrived in store.

Do you deliver to my country?

We deliver to any part of Nepal.

How can I track my order?

To track your order, please refer to the Dispatch confirmation email where you will find a button that says “track my order”. Please note that it may take a few hours for the tracking number to register. Alternatively you can click here and use your order number and postcode to track your order. If you […]