We do not see our future with our customers unsatisfied. If the product is damaged, the size isn’t right or you simply didn’t like the product, we offer you a no questions asked exchange/refund policy as long as the products have not been used.

Exchange process (Two options available):

1. Our team will come to take the product within 2-3 days after the complaint is filed. You will have to send them with the bill of the product along with the details of the product you want to exchange with. If you are not still satisfied with the exchanged product, you will be refunded.

2. Visit Qlodu store and choose a new product yourself!

For Customers outside valley: For outside valley exchange, you will need to send the product along with the bill through courier service. We will exchange and send the product as soon as we get it. If you are not still satisfied with the exchanged product, you will be refunded. All the costs will be beared by Threadpaints itself.